How to disable High Impact and Rollover for maintenance work

Owned by Adam Wilson (Unlicensed)
Last updated: 17 Nov, 2023 by Sarah Masefield
2 min read

If you are booking in a vehicle for maintenance request or are receiving too many erroneous alert events you will need to undertake the following steps to disable the alert function of Accident Detection

Disabling HIR for maintenance work

  • Log into the Smartrak Admin site (NZ or AU)

  • Navigate to the Alert tab at the Bottom of the menu bar and select High Impact and Rollover Status

  • Or use the direct URL to the High Impact and Rollover Status page here: (NZ or AU)

  • The page is for showing the current state of a unit's High Impact and Rollover function, and for disabling that function if it begins to act in an incorrect fashion or you have booked the vehicle in with a Smartrak installer for maintenance

  • To use this feature, type in the registration of the vehicle you wish to disable High Impact and Rollover alerts on, and click the "Disable High Impact and Rollover Alerts" button

  • This will disable High Impact and Rollover alerts on this vehicle until it is next installed

  • Once you have disabled High Impact and Rollover alerts please navigate to the following address and create a maintenance request in the Service Desk

    • Also please note in the comments that you have disabled Accident alerting

  • When the vehicle has been revisited by a Smartrak Installer the High Impact and Rollover status will be re-enabled automatically without user intervention

  • If you are still unable to find an answer to your question, please log a support request via the Smartrak Service Desk

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