Versions Compared

Old Version 12

changes.mady.by.user Hass Herbert (Unlicensed)

Saved on

compared with

New Version Current

changes.mady.by.user Sarah Masefield

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  • Update a vehicles Hubo/Odometer and Hour Clock reading

  • Read all about it here: GPS vs odometer mileage

Updating an Odometer and Hour Clock reading in Fleet Servicing

  • Log into the Smartrak

map site (https://app.smartrak.co.nz (NZ) or  https://app.smartrak.com.au (Aus))

  • Navigate to Fleet Servicing

Image Added

  • Select Resource Overview

  • Select Resource from the List

Image Added

  • Select Update resource meters

Image Added

For Updating an Odometer Reading

  • Enter Odometer reading

  • Enter time reading taken (it is preferable the reading is updated in Smartrak as close to when it is taken as possible)

  • Select Update resource

 

Image Removed

Image Removed

**Note – please let us know when/if you have a new hubodometer installed.

 

...

Image Added


PLEASE NOTE- in the Update resource meters page if you need to update the odometer, you also need to put a number into the Hour clock field before you can successfully click on Update resource. You can insert any number, even 1 minute.  And you need to add a number in even if the vehicle doesn't have an hour clock.

...

Image Added


** PLEASE NOTE ** - Sometimes you will see an

...

on-road event associated with an odometer update with extra info "Forced

...

on-road due to large odometer increase

...

  • Usually happens when admin updates vehicle’s odometer in Smartrak.
  • So if the vehicle went offroad, then the admin updated their odometer, then the vehicle went back onroad, you'd get the distance travelled offroad + any further distance adjusted by the update.
  • We catch this when it happens and force the vehicle onroad at the point of the odometer update. 
  • If the vehicle is still offroad, it'll start them being offroad again as the travel event and they won't lose any km but it also won’t include the extra kms from the odometer update.

Please see What does "Forced on-road due to large odometer increase" mean in Activity Report 

For Updating a Hubodometer Reading

  • Enter hubodometer reading

  • You must enter the reading taken now, you cannot go back and select a time for the hubodometer reading like you can with the odometer update.

  • Select Update resource

Image Added

IMPORTANT – If you have had a new hubodometer installed, you must replace the odometer in Fleet Servicing, rather than update the existing. Follow How to Replace the Hubodometer via Fleet Servicing 

  • If you are unable to find an answer to your question in here please log a support request via the

...

 

...

Self Help | Service Desk | Service Desk Help | Knowledge Base | Trouble shooting