Page Comparison

How do I create a request?

• Log in to the https://smartrak.atlassian.net/servicedesk/customer/portal/3 using your email address and the password you have set.

• Determine the nature of your request and select the appropriate option.

• Fleet and Asset (was General) or PoolCar are the most likely options. Unless you are an employee of Fonterra (Smart Milk Fonterra) or have a Security Monitored device (Monitored Line Updates).

Image Removed

Image Removed

Image Added

Important information to provide to Smartrak for an efficient resolution

• Registration Number/licence plate of a vehicle

• Serial Number for the Keymaster

• URL of your PoolCar site (e.g. https://smartrak.poolcar.com)

• Booking ID number for a booking issue in PoolCar

• Local contact person for the technician to talk to

• Local contact phone number & email address

• Location of Vehicle/Keymaster

• Complete the fields and enter as much information as possible to help us better assist you with your request. Note, fields with a ref red asterix are mandatory.

  Note for unplanned maintenance requests

  Important information to provide Smartrak for an efficient resolution

  • Registration Number

  • Local contact person for the technician to talk to

  • Local contact phone number

  • Location of Vehicle

  If your company has High Impact and Rollover you will then need to navigate to this instructional page to disable the functionality, once the installer has revisited it will automatically become enabled again

  How to disable High Impact and Rollover for maintenance work

For Fleet and Asset requests

• For Fleet and Asset requests, select from the list, Install / Vehicle Swap, Deinstall / Deactivate, Purchase, Admin / Maps, Issue / Revisit / RMA, Other request, System Failure

Image Added

For Mobility requests

• For Mobility requests, select from the list, PoolCar Booking, Keyless Entry, KeyMaster Cabinet, Mobility Purchasing, System Failure

Image Added

• Click on 'Send' to have request logged.

• You will receive an email with the details of your request.

• You can view and add comments to your existing Service Requests from the Service Desk. Please see How do I search for previous/closed service desk tickets that I have raised for instructions on how to do this.

An important note about High Impact & Rollover

If your company has High Impact and Rollover you will then need to navigate to this instructional page to disable the functionality, once the installer has revisited it will automatically become enabled again.

How to disable High Impact and Rollover for maintenance work

If you are still unsure, please email our Customer Support team at support@smartrak.com