Page Comparison

When a driver activates their in-vehicle emergency dash switch, a vehicle is involved in a significant force event, or a person activates their personal locator device, a number of actions occur;

• The Smartrak device recognises this signal and sends an emergency alert back to the main system (As long as the vehicle/device is within cellphone coverage, unless a satellite unit has been installed (not standard))

• The alert will be displayed on the map screen for all users that have permission to view that vehicle/device.

Image Removed

Image Added

• The current event for the vehicle will change to Emergency and will flash between a yellow and red light (see below).

Image Removed

Image Added

• Email and text alerts will also be sent out to pre-configured emergency recipients. What does an emergency alert email/SMS consist of?

Map users, that view the alert, will have the option to;

• Acknowledge the emergency, which indicates you’re aware of the emergency and have taken ownership of it, but it is not yet cleared.

• Clear the emergency, the user who has determined why the alert was raised, will clear the event, records the action taken.

Image Removed

Image Added

• Please be aware that acknowledging or clearing the alert will affect all users, so please only take these actions once you have investigated and are taking ownership of the alert.

• It is recommend recommended that a identified users, follow a predetermined process which is documented and understood by all stakeholders. Use this guide to help create a process that works for your particular business/org; Example Process for Managing Emergency Alerts

• Once the emergency is cleared, a green tick will show for all users as the most recent event until the vehicle/device moves again. 

Image Removed

Image Added

• If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk