Organisations in the Smartrak Service Desk |
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Setting up an Organisation in Jira can be a good way for you to have access to other users' tickets within your company and therefore have visibility over the support tickets for your entire fleet. A user can be added to multiple different organisations and users can individually manage what they can see and create and if other members of the Organisation get access to your tickets
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When a ticket is created by someone in your organisation an email is sent confirming the creation of the ticket. Also, when another user comments on the ticket, a notification is also emailed out to those in the organisation
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