How do I create a request?

Raise a request with Smartrak by using the online Service Desk (the full website address is https://smartrak.atlassian.net/servicedesk/customer/portal/3)
Requests are directly logged to and managed by Smartrak’s Customer Support Team from here.

Log in to the Service Desk using your email address and the password you have set.

Determine the nature of your request and select the appropriate option. Unless you are an employee of Fonterra, have a Security Monitored device or use PoolCar, this would likely be the 'General' option.

Complete the fields and enter as much information as possible to help us better assist you with your request. Note, fields with a ref asterix are mandatory.

Note for unplanned maintenance requests
Important information to provide Smartrak for an efficient resolution
- Registration Number
- Local contact person for the tech to talk to
- Local contact phone number
- Location of Vehicle
If your company has High Impact and Rollover you will then need to navigate to this instructional page to disable the functionality, once the installer has revisited it will automatically become enabled again
How to disable High Impact and Rollover for maintenance work

You will receive an email with the details of your request.
You can view and add comments to your existing Service Requests from the Service Desk. Please see How do I search for previous/closed service desk tickets that I have raised for instructions on how to do this.

If you are still unsure, please email our Customer Support team at support@smartrak.com