Skip to end of banner
Go to start of banner

How do I create a request?

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 19 Next »

  • Raise a request with Smartrak by using the online Service Desk (the full website address is https://smartrak.atlassian.net/servicedesk/customer/portal/3)

  • Requests are directly logged to and managed by Smartrak’s Customer Support Team from here.

How do I create a request?


  • Determine the nature of your request and select the appropriate option. Fleet and Asset (was General) or PoolCar are the most likely options. Unless you are an employee of Fonterra (Smart Milk Fonterra) or have a Security Monitored device (Monitored Line Updates).

  • Complete the fields and enter as much information as possible to help us better assist you with your request. Note, fields with a ref asterix are mandatory.

  • Note for unplanned maintenance requests

    Important information to provide Smartrak for an efficient resolution

    • Registration Number

    • Local contact person for the technician to talk to

    • Local contact phone number

    • Location of Vehicle

    If your company has High Impact and Rollover you will then need to navigate to this instructional page to disable the functionality, once the installer has revisited it will automatically become enabled again

    How to disable High Impact and Rollover for maintenance work


  • Click on 'Send' to have request logged.


Self Help | Service Desk | Service Desk Help | Knowledge Base | Smartrak Map Troubleshooting | Smartrak Portfolios






  • No labels