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Great to have you onboard with Smartrak, welcome!
In order to get you started with Smartrak you would have received an email asking you to complete two spreadsheets; User details with chosen user name and a Vehicle details list. Hopefully you have already returned these to Smartrak and we have set you up in the system. The email would have also provided Vehicle Installation guidelines and an Installer will be in touch with you soon, if they haven't already.
Next you should receive a welcome email prompting you to setup a password for both the Smartrak Admin & Smartrak Map sites. The links to each site are listed below by the country our company resides and we recommend bookmarking these links.
Smartrak Admin
The Admin system enables companies to undertake a large number of administrative tasks themselves; from editing, creating and deleting users/resources, to resetting user passwords, granting permissions and even placing orders.
New Zealand - https://admin/smartrak.co.nz or
Australia - https://admin.smartrak.com.au/
Smartrak Map
The Map site allows you to track your resources location, view history, generate reports and many other tasks.
New Zealand - https://app.smartrak.co.nz or
Australia - https://app.smartrak.com.au
Recommended Next Steps
Service Desk
Create a Jira Account - this is required in order to raise Service Desk requests
Go to Service Desk & click "Sign up for an account"
- Log into the Admin site and look at the different menu options available - Admin Menu Descriptions
- Reference Useful Terms & Relationships
- Start creating your company Users - How do I create a new User account?
- Once your users are setup you will need to assign them permissions - How do I assign Permission to Users?
- Review & update your vehicle information - How do I update other information for my vehicles?
- Setup Groups and assign resource to different groups - How do I assign Resources By Groups?
- Work out what Alerts are required and set them up - Alerts
- Work through the 10 built-in interactive Map Tours and *Overview of Map Site Home Screen
- Create Geofences - How to create a Geofence
- Understand how to view vehicle information - Overview of viewing Vehicle Information & History
- Look at the Fleet Servicing information - Fleet Servicing Overview
- Create the Services you require - How do I create a new service?
- Review what reports are available - Reporting
- Learn how to run a report - How to run a Standard Report and how to schedule reports - How to Scheduling a Standard Report
By going back to SCP home page and clicking on the roles listed you are able to work through each role and section in more detail.
If you are unable to find the information you require please contact Smartrak via our Service Desk.
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SCP | Service Desk | Service Desk Help | Knowledge Base | Trouble shooting | Smartrak Portfolios