Device Health Report

The report is to assist in identifying units that are not communicating appropriately and may warrant further investigation

• Log into the Smartrak Map site (NZ or AU)

• Navigate to Reports

• Select Device Health Report from the dropdown

• Select all or some of the health statuses of the resource, Select the mode, individual or by group, and by resources.

Interpreting the results

An overview will show:

Last Communicated data

• Resources which have talked to our server within the last 24 hours are marked as 'OK'

• Resources which have talked to our server between 2 and 4 days ago day are marked as 'Uncertain' and should be reviewed to ensure continued reporting accuracy

• Resources which haven't talked to our server in more than 4 days are marked as 'Investigate Immediately' and should be reviewed as soon as possible, to ensure continued reporting accuracy

GPS Accuracy data

• Resources which have under 30% of events with low accuracy are marked as 'OK'

• Resources which have between 30-49% of events with low accuracy are marked as 'Uncertain' and should be reviewed to ensure continued reporting accuracy

• Resources which have 50% or more of events with low accuracy are marked as 'Investigate Immediately' and should be reviewed as soon as possible, to ensure continued reporting accuracy

  • Please note that a percentage of these events will be environmental (vehicles parked in garages, buildings, going through tunnels, highly build-up areas)

GPS Fix data

• Resources which have under 10% of events with no GPS fix are marked as 'OK'

• Resources which have between 10-14% of events with no GPS fix are marked as 'Uncertain' and should be reviewed to ensure continued reporting accuracy

• Resources which have 15% or more of events with no GPS fix are marked as 'Investigate Immediately' and should be reviewed as soon as possible, to ensure continued reporting accuracy

  • Please note that a percentage of these events will be environmental (vehicles parked in garages, buildings, going through tunnels, highly build-up areas)

Here is the key for what vehicles are NOT included in the report - these will show under a subheading as Ignored with the reason in the details column

• Resources tagged as virtual are not included. (These are records of historically tracked vehicles, i.e. sold/disposed of

• Resources with a master switch are not included. (Master switches can give false data against a vehicle not tracking)

• Resources with a Device type of Trailer are not included

• Resources with an Active State that is not 'Active' are not included

If you have any questions regarding this report, please raise them through our  Smartrak Service Desk or speak with your Customer Success Manager.

Please note:

Resources can not have talked for many reasons, from being in a underground carpark, or the resource has been unused for a while.

We suggest that you ask the driver to use the vehicle and check on the map whether the vehicle can be seen.

If you are still unable to see the resource please put a ticket in our service portal Smartrak Service Desk , and we will investigate the issue for you.

• If you are still unable to find an answer to your question, please log a support request via the Smartrak Service Desk