Personal Locator (PL) Replacement Programme FAQ's (NZ-only)

Please note - The PL refurbishment programme is based on an initial assessment of the PL to determine if the PCB can be re-used.

If the PCB board is deemed to be reusable, then this process can continue, if the PCB is not reusable, then a new unit will need to be purchased instead.

What is in the kit?

• 1 x refurbished PL (including sim card) 
• 1 x induction charger pad
• 1 x USB charger cable
• 1 x 240v to USB wall adapter  
• 1 x instruction sheet 

How does this work?

• Raise a request for refurbishment in the Service Desk
• Return the old device to Smartrak for assessment. 
  
  
• If it is determined that the PCB can be reused, a quote for a refurbishment will be sent to you via the Service Desk
• Once you have accepted the quote please upload a purchase order 
• Smartrak will dispatch your refurbished devices to the location you request 
• When you receive the new devices, charge them fully, turn the devices on and take them outside where they can obtain GPS Satellite fix, to ensure the location is updated to receive an accurate current physical location
•  As each of your existing devices come in from the field, call our customer service team to activate the replacement
  (you should have both the old and the new devices in hand when you call - Pro Tip: the new device will have a named label the same as the existing device name shown when you are logged into the Smartrak system) 
  Note: if the GPS has not been updated in the last 10 minutes, you may have to take the device outside while performing the activation 
• When Customer Service gives you the OK your new device is ready to use
  Note: you should still test the emergency yourself and if you have third party monitoring confirm they are receiving the alert also 
• Refurbished PL devices are provided with a 6 month replacement warranty.

What does it cost?

What do I have to do now?