How do I mark a service as completed

The following services are checked with Waka Kotahi NZTA directly and will be automatically updated via API when in the alert period:

Please allow up to a week for the service to be updated in Smartrak.

Please note if you are purchasing the licence too early, and the service is not yet in the alert period, Smartrak will not check until the alert period commences, or you can raise a ticket in the Smartrak service desk to request a force-check with NZTA.

• Registration

Within 30 days of expiry, but not more than 27 days over the due date

eg. if the registration expires on the 1/06/2025 we will start checking on the 2/5/2025 until the 27/6/2025 (incl.)

• WOF/COF

Within 30 days of expiry, but not more than 14 days over the due date

eg. if the WOF/COF expires on the 1/06/2025 we will start checking on the 2/5/2025 until the 14/6/2025 (incl.)

• RUC

Within 1,500km of expiry, but not more than 6,000km over the end of the last known RUC licence

eg.  for a RUC license of 10,000 on a vehicle, we will start checking when the virtual odo gets to 8,500km and stop when it goes over 16,000km

Please note that for the RUC licence API - Smartrak will check for a new RUC licence up to 3 times and if not updated within that period, we still stop checking for a new RUC licence until the customer requests a force-check. Please request this via the Smartrak Service Desk 

Any other services need to be manually marked as completed once the service has been completed, these can include (as per set up within your company):

• Odometer (oil & filter)

• Hour Clock

• Fire Extinguisher

• First Aid Kit

• Tyre Rotation

• Log into the Smartrak Map site (NZ or AU)

• Navigate to Fleet Servicing

• Locate the service that has been completed

• Click on  "Mark this service as completed" tick box

  • Enter Date serviced

  • Next service due odometer reading

  • Any notes pertaining to the service (optional)

  • Service cost (optional)

  • Finally, click on Mark service as complete

Open

• If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk