How do I create a new recipient for Fleet Servicing Alerts

Creating a new recipient (to be sent a scheduled email for upcoming and overdue services)

• Log into Smartrak app (NZ or AU)

• Navigate to the Fleet Servicing module

• Click on Alert management and click on Add new alert recipient

Open

• Enter recipient's Name and Email address

• Select Alert email interval and types

  • Daily Alerts: Receive an email every day for due services only.

  • Weekly / Monthly Due Services (recommended): Receive an email every week / month on overdue and upcoming services (will not include any services that are up to date and not within the alert period)

  • Weekly / Monthly Full Status: Receive an alert every week / month for all statuses.

• Select the Services to receive alerts for.

  • Make sure to select the correct group and select 'No units' if you do not wish for that recipient to receive alerts for that particular service.

• Select Add alert recipient

Smartrak Servicing Email

• The Smartrak Servicing email will look similar to the email below.

• It will be generated and emailed out at approximately 3am each Monday morning from reports@smartrak.co.nz or reports@smartrak.com.au

• It will include a list of all overdue (marked in red) and upcoming (marked in orange) services for those vehicles set up against each service. If you have set up to receive alerts for all statuses, there will also be a green status where no action is currently required.

Delete or edit the recipient

• To Delete or Edit an Alert Recipient, locate them under Alert Management and either select the edit or delete box to the right of the recipient:

If you turn off all alerts against an alert recipient, then it will look like this:

• If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk