Page Comparison

Smartrak Onboarding Training

Customer Self-help links

Introduction to different Smartrak systems

Smartrak Admin (create users, assign permissions, change vehicle details, add attributes, view user and unit history)

NZ: https://admin.smartrak.co.nz

AU: https://admin.smartrak.com.au

Smartrak App (view vehicles on the map, reporting, fleet servicing, insights reporting, dashboard)

NZ: https://app.smartrak.co.nz

AU: https://app.smartrak.com.au

Customer self-help (Smartrak wiki / knowledge-base)

https://smartrak.atlassian.net/wiki/spaces/SCP

Service desk (Smartrak support centre)

https://smartrak.atlassian.net/servicedesk/customer/portal/3

Smartrak Academy (our Learning Management System)

Smartrak Academy

Smartrak Status Pages* recommend to subscribe

Subscribe to NZ or AU status pages to be notified of any outages, planned maintenance, third party outages, etc.

https://smartraknz.statuspage.io/

https://status.smartrak.com.au/

Smartrak Admin

NZ: https://admin.smartrak.co.nz

AU: https://admin.smartrak.com.au

Overview

Smartrak Admin

Smartrak Admin Menu Contents

Users

https://smartrak.atlassian.net/wiki/spaces/SCP/pages/4423912/Creating+and+managing+user+accounts

Groups

How do I assign Resources By Groups?

Permissions

How do I assign Permission to Users?

Resources

Managing Resources & their details

Admin Reports

Admin Reports

Alerting

Smartrak Alerting Overview

Attributes

Vehicle Attributes

Filter Categories

How to group assets by colour (Filter categories)

Smartrak App

NZ: https://app.smartrak.co.nz

AU: https://app.smartrak.com.au

Map

https://smartrak.atlassian.net/wiki/spaces/SCP/pages/562332738/Smartrak+Map+User

Navigation

Universal Search Bar

Map Layers

Menu

Overview of Smartrak App Site Home Screen

Icons/Events

What do the Map icons mean?

Smartrak AVL - how often common events are generated

Base vs Aerial view

How do I change between base map, aerial view and speed zones?

Geofences, Map Tags

Map Features & Customising your Map

Resources

History

Overview of viewing Vehicle Information & History

Right-Click Menu

Additional Features & Historical Information

Alerting

Dealing with Alerts

Geofence Alerts

Geofence Alerting - creation and management

Reporting

Report Types

Standard Reports

Custom Reports

Scheduled Reports: Emailing, Editing

https://smartrak.atlassian.net/wiki/spaces/SCP/pages/4423700/Reporting

Dashboard

Distance

Trip Distance

Driver Safety Score

Pool Utilisation

Overspeeding

Vehicle Emissions

**UPDATED** Smartrak Dashboard - User Guide

Insights

User and system information

**New** Smartrak Insights - User & System Information

Sustainability

**New** Smartrak Insights - Sustainability

Fleet Utilisation - Operational

**New** Smartrak Insights - Fleet Utilisation - Operational

Fleet Utilisation – Out of Geofence

**New** Smartrak Insights - Fleet Utilisation - Out of Geofence

Driver Safety - Overspeeding

**New** Smartrak Insights - OverspeedingDriver Safety

Fleet Servicing

Smartrak Fleet Servicing

Alert Management

Fleet Servicing Alerts & Reports

Other Important Information

Real (Posted) Road Speed overspeeding

How are Posted (Real) Road Speed overspeed events generated

How events are generated

Smartrak AVL - how often common events are generated

GPS vs Odometer mileage

GPS vs odometer mileage

5 lesser known map features

5 lesser known map features

Glossary of Terms

Smartrak Glossary of Terms

Smartrak Academy

*For access, please raise a ticket in the Smartrak service desk https://smartrak.atlassian.net/servicedesk/customer/portal/3

The training sessions were recorded and added into the Smartrak Academy, our Learning Management System (LMS). Please see these videos which cover the following:

• Logging in

• Available courses

• Group Management

  • Add new user

Here is a quick user guide on accessing content via the Smartrak Academy:

https://youtu.be/gUENlFeWvX0

Here is the user guide for Group Leaders in the Smartrk Academy

https://youtu.be/8ntM62h-FqE