Smartrak Onboarding Training Customer Self-help links
Introduction to different Smartrak systems
Smartrak Admin (create users, assign permissions, change vehicle details, add attributes, view user and unit history)
NZ: https://admin.smartrak.co.nz
AU: https://admin.smartrak.com.au
Smartrak App (view vehicles on the map, reporting, fleet servicing, insights reporting, dashboard)
NZ: https://app.smartrak.co.nz
AU: https://app.smartrak.com.au
Customer self-help (Smartrak wiki / knowledge-base)
https://smartrak.atlassian.net/wiki/spaces/SCP
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/562529966
Service desk (Smartrak support centre)
https://smartrak.atlassian.net/servicedesk/customer/portal/3
Smartrak Academy (our Learning Management System)
Smartrak Academy
Smartrak Status Pages* recommend to subscribe
Subscribe to NZ or AU status pages to be notified of any outages, planned maintenance, third party outages, etc.
https://smartraknz.statuspage.io/
https://status.smartrak.com.au/
Smartrak Admin NZ: https://admin.smartrak.co.nz
AU: https://admin.smartrak.com.au
Overview https://smartrak.atlassian.net/wiki/spaces/SCP/pages/562659671
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/4423868
Users https://smartrak.atlassian.net/wiki/spaces/SCP/pages/4423912
Drivers https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2132050030
Groups https://smartrak.atlassian.net/wiki/spaces/SCP/pages/7307344
Permissions https://smartrak.atlassian.net/wiki/spaces/SCP/pages/11010081
Resources https://smartrak.atlassian.net/wiki/spaces/SCP/pages/413171963
Admin Reports https://smartrak.atlassian.net/wiki/spaces/SCP/pages/413368565
Alerting https://smartrak.atlassian.net/wiki/spaces/SCP/pages/413335934
Attributes https://smartrak.atlassian.net/wiki/spaces/SCP/pages/16646208
Filter Categories https://smartrak.atlassian.net/wiki/spaces/SCP/pages/61636688
Smartrak App NZ: https://app.smartrak.co.nz
AU: https://app.smartrak.com.au
Map https://smartrak.atlassian.net/wiki/spaces/SCP/pages/562332738
Navigation
Universal Search Bar
Map Layers
Menu
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/8356305
Icons/Events
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/4423706
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2311585907
Base vs Aerial view
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/5046294
Geofences, Map Tags
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/562987525
Resources
History
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/8356309
Right-Click Menu
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/562823659
Alerting https://smartrak.atlassian.net/wiki/spaces/SCP/pages/562528744
Geofence Alerts
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/4423880
Reporting Report Types
Standard Reports
Custom Reports
Scheduled Reports: Emailing, Editing
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/4423700
Dashboard Distance
Trip Distance
Driver Safety Score
Pool Utilisation
Overspeeding
Vehicle Emissions
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1911914645
Insights User and system information
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2462384129
Sustainability
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2464973046
Fleet Utilisation - Operational
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2493153281
Fleet Utilisation – Out of Geofence
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2464972816
Driver Safety - Overspeeding
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2829615121
Fleet Servicing https://smartrak.atlassian.net/wiki/spaces/SCP/pages/562922080
Alert Management
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/562528776
Other Important Information
Real (Posted) Road Speed overspeeding
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2221408257
Smartrak OBD-II User Guide
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1016070271
How events are generated
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2311585907
GPS vs Odometer mileage
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/27557929
5 lesser known map features
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/560562413
Glossary of Terms https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2251358297
Testing Scenarios for Smartrak Admin, app https://smartrak.atlassian.net/wiki/spaces/SCP/pages/3363602433
Smartrak Academy *For access, please raise a ticket in the Smartrak service desk https://smartrak.atlassian.net/servicedesk/customer/portal/3
The training sessions were recorded and added into the Smartrak Academy, our Learning Management System (LMS). Please see these videos which cover the following:
Logging in
Available courses
Group Management
Here is a quick user guide on accessing content via the Smartrak Academy:
https://youtu.be/gUENlFeWvX0
Here is the user guide for Group Leaders in the Smartrk Academy
https://youtu.be/8ntM62h-FqE
