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To access Smartrak Admin go to https://admin/smartrak.co.nz

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Accessing Service Desk and Self Help

Setting up your Support Portal access

Service Desk Status Definitions

Service Portal Password Reset

How do I create a request?

How do I add a comment on my Service Desk request?

How do I add a watcher to a request in the Service Desk?

I'm not getting notifications on my tickets - what do I do?

How do I attached a file to a service desk ticket that I have raised?

How do I search for previous/closed service desk tickets that I have raised?

Saving a Screen Print to My Request

Pool Booking Admin Overview

New, Transferring & Removing Vehicles

Location, Cost Centres, Categories & Reasons for Travel

Reporting & Mile Manager

Pool Booking - Administrators Guide

Pool Booking Manual - Administrator

Pool Booking Implementation Guide

How do I add a new tracked vehicle into Pool Booking?

How do I add a new untracked (virtual) vehicle into Pool Booking?

Replacing a vehicle in Pool Booking and Transferring Existing Bookings to Another Vehicle

Removing Vehicles from Pool Booking

Changing Existing SMA-xxxx to New Vehicle

Managing Locations in Pool Booking

Assigning a location (base geofence) to a vehicle in Pool Booking

Managing Cost Centres in Pool Booking

Adding custodian to vehicle for overnight booking approval

Manage your vehicle miles vs age using Mileage Manager (in Admin)

How to find future bookings

Self Help | Service Desk | Knowledge Base | Trouble shooting | Smartrak Portfolios