How do I create a request?

Owned by Jacqueline La Grand
Last updated: 24 Jul, 2024 by Sarah Masefield
2 min read

  • Raise a request with Smartrak by using the online Service Desk (the full website address is https://smartrak.atlassian.net/servicedesk/customer/portal/3)

  • Requests are directly logged to and managed by Smartrak’s Customer Support Team from here.

  • Requests should be raised for all vehicle/asset actions (Install/Vehicle Swap/Deinstall/Revisit) even if you are contacting the installer directly to arrange for the work to be done, this is so Smartrak can keep track of all requests, and the statuses of your assets.

How do I create a request?

How do I create a request?



  • Determine the nature of your request and select the appropriate option. Fleet and Asset (was General) or PoolCar are the most likely options. Unless you are an employee of Fonterra (Smart Milk Fonterra) or have a Security Monitored device (Monitored Line Updates).

 

  • Complete the fields and enter as much information as possible to help us better assist you with your request. Note, fields with a ref asterix are mandatory.

 

Note for unplanned maintenance requests

Important information to provide Smartrak for an efficient resolution

  • Registration Number, Serial Number for the Keymaster, Booking ID number for a booking issue in PoolCar

  • Local contact person for the technician to talk to

  • Local contact phone number

  • Location of Vehicle/Keymaster

 

If your company has High Impact and Rollover you will then need to navigate to this instructional page to disable the functionality, once the installer has revisited it will automatically become enabled again

How to disable High Impact and Rollover for maintenance work



  • Click on 'Send' to have request logged.



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