How do I know what caused the Emergency Alert I can see?

• When a device triggers an alert, the cause of the alert will show on the map under ‘Extra Info’

• Select the resource on the map, and click History

• Hover over or click the Emergency Alert event to see what triggered it (Example below was triggered by the Emergency Dash Switch)

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• If you see the name of a Geofence in the Extra Info box on an Emergency Alert, this means the vehicle has registered an event in an Alerting Geofence type

  • The Alerting Geofence can be set to alert on vehicle entry, exit or both

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Alert Types can include:

• Activity Outside Geofence

• Device Tamper

• Emergency Alert

• Geofence Enter Alert

• Geofence Enter Email

• Geofence Exit Alert

• Geofence Exit Email

• Logon Timeout Alert

• Low Battery

• Significant Force (High Impact and Rollover)

• Temperature Alert

To clear the alert, you must first Acknowledge the alert on the Current View

Once you have contacted the end user, you can then clear the alert with a message

For more on Acknowledging and Clearing Emergency Alerts, see https://smartrak.atlassian.net/wiki/spaces/SCP/pages/6258730

• If you are still unable to find an answer to your question, please log a support request via the Smartrak Service Desk