If you are processing a direct replacement of a pool vehicle and need to update it in the Smartrak Pool Booking system, we recommend that you follow this process:
Locate the 'old' vehicle in Manage Plant
Update the tracked vehicle to the new vehicle name (this will automatically update the rego, make, model & year)
Update name and any other details as required
Please note:
When you delete a plant it checks if there are ANY bookings in the future (recurring or not). If there are, it won’t let you delete the plant until you cancel or move the bookings to another plant
Drivers aren’t advised unless the bookings are changed (as per usual)
If a unit is deinstalled, for example, or the permissions are removed from a person who has bookings on a vehicle, we don’t do anything. It is expected that these things are taken care of by a booking admin before it happens
Transferring Existing Bookings to Another Vehicle
Before the old vehicle is deinstalled/virtualised (if applicable)
Locate the vehicle in Manage Plant
Scroll right to the bottom of the page
Confirm the Plant Type and Target Plant from the drop down list
When the target plant has been selected confirm the details and click Transfer
If there are any issues with the bookings (i.e. the target plant is not available for any reason), they will appear in the Not transferable table
If you are still unable to find an answer to your question, please log a support request via the Smartrak Service Desk
