How do I change an Existing SMA-xxxx to New Vehicle?
If you have just performed a vehicle swap on your existing fleet, it is important to ensure that the existing Security Monitoring Centres (SMC) line number (SMA-xxxx) is moved from the old vehicle to the new.
The table below shows you how to initiate these changes, the processes that happens behind the scenes and the phone number that you need to call to test the duress functionality of your newly installed vehicle.
Company | Process | System | |
1 | Customer | Notifies Smartrak of SMA line number change specifying from Rego A to Rego B (Please include SMA-xxxx for clarification) | Smartrak Support Portal |
2 | Smartrak | Changes Resource Name, Forwarding Details and Permissions as required | Smartrak Admin System |
3 | Smartrak | Notifies SMC Special Projects of changes | |
4 | SMC | Makes changes as required | MASterMind |
5 | SMC | Notifies Smartrak of execution | |
6 | Smartrak | Resolves ticket (CSD-xxxx) to notify customer of completion | Smartrak Support Portal |
7 | Customer | Tests new installation duress functionality with SMC | Phone - 1800 633 125 |