How do I edit/delete a booking?

You can only edit a booking that is in the status unapproved, approved, or checked-out.

A Booking Admin is able to change the booking end time when it has been checked-in, but this will not reflect against the actual booking time if changed after check-in.

You can only delete a booking that is in the status unapproved or approved. Once the booking has been checked-out, it can no longer be deleted. This is because a checked-out booking means the driver has left with the vehicle and the booking is in progress. A Smartrak Client Admin can delete a specific booking via the Smartrak Admin site.

Editing/Deleting Bookings

Editing/Deleting Bookings

Log into the Smartrak App site (NZ or AU)
If user level is View Only or Map User, navigate to the Pool Booking module

Locate your booking by clicking on My Bookings and selecting the booking that needs to be changed from the list

Click on the Booking ID number next to Edit Booking

Right at the bottom is the Edit button (you can also manually check out from this page), Click on Edit

Update the booking details or delete as required and click on Save
- Please note, you can only change the booking end time of a booking that is in the status approved or checked-out, you cannot change the time of a booking when it has been checked-in
- You can also delete the booking from this page if the booking hasn't been checked out yet

Confirmation message will confirm booking change or deletion

If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk