Change Booking Receipt Email

When a new booking is created, the user can elect to receive an email confirmation. You can customise the wording of this email message by editing the template. The template can be edited from the Sysadmin page ("Email Template - Booking")

Default Template

By default your template will be as per below, containing all the available fields. If you need to add additional fields, please find them in this article - Email & Page Template Placeholders

Note: the text inside the [square brackets] is important. These are called placeholders. When a new bookng is created, and the booking receipt email generated, these placeholder fields are replaced with the actual details. It works on a search/replace basis, so if you change the [fields] then the search/replace function will not work.

You can add extra wording, or change the wording that is already there. You can change the font, text size, bold, underline, change colors, etc.

Placeholder fields can be removed if you do not wish to display this information. For example, if you do not wish to display the line for “Rego” or “Booking ID” then simply delete the entire line. You can remove placeholder fields but cannot edit the text inside the [ square brackets ].

Tip: in the editor, don't just paste the text into the editor box. Instead use the 'Paste as Text' icon to avoid formatting issues.

Template

Hi [BookingName],

[provisional]
PROVISIONAL BOOKING
An email requesting approval for this booking has been sent to [ApprovalTriggerEmail].

You will receive an email if your booking has been approved, edited or declined.
[/provisional]

Here are the details for your vehicle booking.
Please use the Booking ID to access the KeyMaster within 15 minutes of your booking start time.

Booking ID: [BookingNumber]
Pickup: [BookingStart]
Return: [BookingEnd]
Vehicle: [Vehicle]
Rego: [Rego]

Additional Details

[CustomFields]

Note: Ensure you have booked this vehicle when you intend to check out. Otherwise, if you no-show your booking, it may get cancelled and reallocated to another person. You can edit the pick-up time if necessary.

– Please do not reply to this email –

If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk