Change Infringement Notice Email

When a new traffic infringement notice is created, an email is generated and sent to the vehicle custodians. You can customise the wording of this email message by editing the template. The template can be edited from the Sysadmin page ("Email Template - Infringement")

Default Template

By default your template will be as per below, containing all the available fields.

Note: the text inside the [square brackets] is important. These are called placeholders. When a new user is created, and the booking receipt email generated, these placeholder fields are substituted with the actual details. It works on a search/replace basis, so if you change the [fields] then the search/replace function will not work.

You can add extra wording, or change the wording that is already there. You can even bold, underline, change colors, etc.

Changing the Timeframe by which the Recipient Should Respond

In the default template below, see the placeholder "[now+d7]" ?

This will show the current date plus 7 days (that's the d7 bit). If you wish to change this to 3 days, change this placeholder to be [now+d3]

Here is the default template. In case you make a mess whilst editing your template, you can copy/paste this default template below.

Tip: in the editor, don't just paste the text into the editor box. Instead use the 'Paste as Text' icon to avoid formatting issues

Template

Hi,

Our office has received a Traffic Infringement Notice for the driver of the below vehicle details:

Date/Time of Infringement: [OffenceDateTime]
Rego: [Rego]
Issuing Authority: [IssuingAuthority]
Nature of Infringement: [OffenceType]
Location: [Location]
Speed Zone (Km/h): [SpeedZoneKMH]
Alleged Speed (Km/h): [AllegedSpeedKMH]
Exceeded Limit By (Km/h): [ExceededLimitBy]

Action Required - Respond By [now+d7]

In order to prevent a fine increase, please provide the details of the driver as follows:

Full Name
Date of Birth
Driver Licence Number
Licence Expiry Date
State of Drivers Licence
Residential Address
Postal Address

Please supply the above details to your Line Manager.

– Please do not reply to this email –

If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk