Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

...

...

...

...

...

...

...

...

...

Great to have you onboard with Smartrak, welcome!

In order to get you started with Smartrak you would have received an email asking you to complete two spreadsheets;  User details with chosen user name and a Vehicle details list.  Hopefully you have already returned these to Smartrak and we have set you up in the system.  The email would have also provided Vehicle Installation guidelines and an Installer will be in touch with you soon, if they haven't already.

Next you should receive a welcome email prompting you to setup a password for both the Smartrak Admin & Smartrak

...

App sites.  The links to each site are listed below by the country our company resides and we recommend bookmarking these links.

Smartrak Admin 

The Admin system enables companies to undertake a large number of administrative tasks themselves; from editing, creating and deleting users/resources, to resetting user passwords, granting permissions and managing your health & safety alerting requirements

Smartrak

...

App

The

...

App site allows you to track your resources location, view history, generate reports and many other tasks.

...


Here is a handy matrix showing what actions are completed in the different systems

Action

Smartrak Admin

Smartrak App

Self-help

Service Desk

Create & Manage Users

Create & Manage Groups

Create & Manage Permissions

Manage Resource Details

Manage Driver ID

Create & Manage Alert Recipients 

Create & Manage Attributes

Admin Reporting

View User History

View Unit History

Map Asset Export

Manage Fuel Stops

SUDO into App User Account

View Resources in Map

View Resource History

Acknowledge & Clear Emergency Alerts

Create & Manage Geofences

Create & Manage Map Tags

Utilisation Reporting

Behaviour Reporting

Location Reporting

View the Dashboard

Manage Compliance Services

Create & Manage other services

Booking Vehicles in for service

Create and Manage Graphs

Help with functionality

User guides

New install/swap/revisit/deinstall

Support for issue


Recommended Next Steps 

Image Modified

Service Desk

  • Create a Jira Account - this is required in order to raise Service Desk requests 

Image Modified

Smartrak Admin 

managing user accounts
Alerts
Image Modified

Smartrak Map User

Image Modified

Smartrak Fleet Servicing

Image Modified

Smartrak Reporting

Scheduling


By going back to SCPSelf Help home page and clicking on the roles listed you are able to work through each role and section in more detail.

...

If you are unable to find the information you require please contact Smartrak via our Service Desk.


Getting Started Topics 

Child pages (Children Display)


SCPSelf Help | Service Desk | Service Desk Help | Knowledge Base | Smartrak Map Trouble shootingTroubleshooting | Smartrak Portfolios