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Orders - Request new hardware

Orders - Request new hardware

Owned by Lisa Tubb (Unlicensed)
Last updated: 30 Dec, 2019 by Amelia Smith (Unlicensed)

In order to request new hardware from Smartrak follow the steps below.


How to request a hardware order for planned maintenance works, where stock is owned or required to be purchased
  • Download the NZ or Australia spreadsheet


  • For each device you wish to order, complete a row on either the NZ or Australian spreadsheet - please note the spreadsheets are different


Australia                                  New Zealand


Details that must be completed before the request can be processed are shown below:

A. The registration of the vehicle (note personal locators do not require this field) 
B. The reference name for the asset when viewed in the application (names cannot be duplicated in your organisation)
G. If the device requires a Garmin Yes/No
H. The location where the maintenance work will take place and a site name and contact number for coordination 
I. Any non standard inputs or hardware required

        • (Standard inputs are; Power Earth and Ignition)
        • (Standard Hardware is; AVL unit, Aerials and Wiring Loom)
        • (Standard personal locator hardware is; Personal locator and charger)


  • Click General 

  • Select Purchase - Please note this request is only for hardware being purchased that is not being used for an upcoming installation. For installation requests, please use 'Install/Vehicle Swap'

 

  
  • Complete the required information & attach the completed spreadsheet 


  • Submit the request


  • If you have previously purchased hardware to complete the the order the job will be actioned, an overview of the process can be found here Smartrak BAU interaction


  • If a purchase is required to complete this request, the Customer Support Team will create a quote and reassign the request to you


  • Attach a Purchase Order for the value required and a signed copy of the quote to the ticket. When this is completed the request will begin.

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