What does a Battery Low alert mean?

A Battery Low event may, from time to time, appear on your map screen.

You can also configure low battery alerts to be sent to pre-configured recipients via email and/or text message.

How does it work?

When a battery in a vehicle is between a particular voltage level, a low battery event can be triggered and used to alert that a vehicle’s battery may need replacing soon.

The low battery event is based on a Health Check event (which occurs every 4 hours in coverage area) and is based on the following voltage:

• 12 volt battery - more than 5 volts and less than 11 volts

• 24 volt battery - more than 15 volts and less than 21 volts

• This alert means that the vehicle battery charge is low

• This could be due to;

  • Battery going flat, receiving no charge

  • Battery may need testing and replacing

  • The vehicle has been stationery for a period of time and the battery power is running low.

Important note

What does a low battery alert look like on the Smartrak map?

• Alert 'Battery Low' appears on map screen and vehicle info screen.

• This is an alert that the Smartrak unit has sent.

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How do I get notified of a low battery if I am not in front of my computer?

This low battery event can also be set up as an alert to be emailed and/or texted to individual recipients. Please see here for instructions on configuring alerts Creating and Managing Emergency Alerts

Email alert example

Comes from alert@smartrak.co.nz or alert@smartrak.com.au

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Text alert example

Reminder

If jumping starting a vehicle that has a Smartrak GPS unit installed, please use surge protection jumper cables 

If you are unable to find an answer to your question, please log a support request via the Smartrak Service Desk