Page Comparison

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Great to have you onboard with Smartrak, welcome!

In order to get you started with Smartrak you would have received an email asking you to complete two spreadsheets; User details with chosen user name and a Vehicle details list. Hopefully you have already returned these to Smartrak and we have set you up in the system. The email would have also provided Vehicle Installation guidelines and an Installer will be in touch with you soon, if they haven't already.

Next you should receive a welcome email prompting you to setup a password for both the Smartrak Admin & Smartrak App sites. The links to each site are listed below by the country our company resides and we recommend bookmarking these links.

Smartrak Admin

The Admin system enables companies to undertake a large number of administrative tasks themselves; from editing, creating and deleting users/resources, to resetting user passwords, granting permissions and managing your health & safety alerting requirements

New Zealand - https://admin/smartrak.co.nz or
Australia - https://admin.smartrak.com.au/

Smartrak App

The App site allows you to track your resources location, view history, generate reports and many other tasks.

New Zealand - https://app.smartrak.co.nz or
Australia - https://app.smartrak.com.au

Here is a handy matrix showing what

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actions are completed in the different systems

Action	Smartrak Admin	Smartrak App	Self-help	Service Desk
Create & Manage Users

P


Create & Manage Groups

P


Create & Manage Permissions

P


Manage Resource Details

P


Manage Driver ID

P


Create & Manage Alert Recipients

P


Create & Manage Attributes

P


Admin Reporting

P


View User History

P


View Unit History

P


Map Asset Export

P


Manage Fuel Stops

P


SUDO into App User Account

P


View Resources in Map

P


View Resource History

P


Acknowledge & Clear Emergency Alerts

P


Create & Manage Geofences

P


Create & Manage Map Tags

P


Utilisation Reporting

P


Behaviour Reporting

P


Location Reporting

P


View the Dashboard

P


Manage Compliance Services

P


Create & Manage other services

P


Booking Vehicles in for service

P


Create and Manage Graphs

P


Help with functionality

P


User guides

P


New install/swap/revisit/deinstall

P


Support for issue

P

Recommended Next Steps
Image Modified	Service Desk Create a Jira Account - this is required in order to raise Service Desk requests Go to Service Desk & click "Sign up for an account"
Image Modified	Smartrak Admin Log into the Admin site and look at the different menu options available - Admin Menu Descriptions Reference Useful Terms & Relationships Start creating your company Users - Creating and Managing User Accounts Once your users are setup you will need to assign them permissions - How do I assign Permission to Users? Review & update your vehicle information - How do I update the Notes section for my vehicles? Setup Groups and assign resource to different groups - How do I assign Resources By Groups? Work out what Alerts are required and set them up - Smartrak Alerting Overview
Image Modified	Smartrak Map User Work through the 10 built-in interactive Map Tours and Overview of Map Site Home Screen Create Geofences - How to create a Geofence Understand how to view vehicle information - Overview of viewing Vehicle Information & History
Image Modified	Smartrak Fleet Servicing Look at the Fleet Servicing information - Fleet Servicing Overview Create the Services you require - How do I create a new service?
Image Modified	Smartrak Reporting Review what reports are available - Smartrak Reporting Learn how to run a report - How to run a Standard Report and how to schedule reports - How to Schedule a Standard Report