How to log a Deinstalled Resource to change the status on the map

1. Login to the Smartrak Admin site

2. Go to Manage > Resource Info on the menu

3. Navigate to the Log Deinstallation tab

4. From this, you can select a Resource by Name or by Registration

5. You also have the option to remove the permissions for all Map Users

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  6. Click Mark as Deinstalled to finalise the Deinstallation

Note Doing this will set the State of the asset to De-installed. If you want to remove the asset from Map User’s view, you need to tick “Unassign unit from all map users?”

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This is how you remove a deinstalled resource from your users in bulk, you still need to raise a ticket in the Smartrak service desk for the actual deinstall to take place, to remove the asset from billing or to remove it from Admin.

Please note: Mistakes made here will require contact with the Smartrak Customer Support Team to attempt to resolve. Please log a new ticket at the Smartrak Service Desk