How to log a Deinstalled Resource to change the status on the map

1. Login to the Smartrak Admin site

2. Go to Manage > Resource Info on the menu

3. Navigate to the Log Deinstallation tab

4. From this, you can select a Resource by Name or by Registration

5. You also have the option to remove the permissions for all Map Users

Open

  6. Click Mark as Deinstalled to finalise the Deinstallation

Note that this process is how you remove a deinstalled resource from your users in bulk, you still need to raise a ticket in the Smartrak service desk for the actual deinstall to take place.

Please note: Mistakes made here will require contact with the Smartrak Customer Support Team to attempt to resolve. Please log a new ticket at the Smartrak Service Desk