If this happens the process a driver should follow is
Create a new booking for themselves via a smart phone - wait 30 seconds for the booking to be downloaded and when the RFID light is purple they can use their RFID card to check out the new booking.
If they cannot do this, or encounter any difficulties when creating a new booking they should call your Fleet team for assistance. You should then try to create a new booking for them and follow the above troubleshooting process should there be any issues.
If the vehicle is in a bad reception spot (such as a downstairs car park) they will need a master card to open the vehicle - in this case a fleet team member will need to go out on site and unlock the car
If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk