Driver has accidentally locked themselves out

If this happens the process a driver should follow is

1. Create a new booking for themselves via a smart phone - wait 30 seconds for the
   booking to be downloaded and when the RFID light is purple they can use their RFID
   card to check out the new booking.

2. If they cannot do this, or encounter any difficulties when creating a new booking they
   should call your Fleet team for assistance. You should then try to create a new booking
   for them and follow the above troubleshooting process should there be any issues.

3. If the vehicle is in a bad reception spot (such as a downstairs car park) they will need a
   master card to open the vehicle - in this case a fleet team member will need to go out on
   site and unlock the car

• If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk