PoolCar Passenger Management Feature

Overview

To provide passenger management capability, and support traceability and financial processes, by recording individual passenger movement and distance travelled.

Please note that this is an additional paid feature.

Functionality & Features

Add/Edit Passengers for bookings on mobile devices
Record when a passenger is picked up and dropped off
Record the odometer at the time of pick-up and drop-off
Report on all passenger trips with pick-up times, drop-off times, and odometers

Key Messages

Problem Statement	NDIS (AU) providers cannot accurately claim transport costs for bookings with multiple passengers Operations Managers are unable to contact trace passengers within vehicles for multi-passenger trips effectively
Benefits	Accurate measuring of passenger usage of vehicles Support NDIS providers claims for transport costs of NDIS participants for multi-participant trips
Caveats & Limitations	Utilises the existing Passenger Manifest functionality Does not allow for a reference list of Passengers (master list) Exists with the PoolCar mobile website, not the PoolCar smartphone app

User Stories

As a Driver I want to record via mobile access when I have picked up and dropped off a passenger that is recorded in my bookings Passenger Manifest
As a Driver I want to edit the passenger manifest of a booking via mobile access in case of cancellations or needing to edit passenger information
As a Driver I want to manually record the odometer at the time of pick up / drop off in real time to ensure customers without telematics can utilise this product
As a Finance manager I want to be able to report on passenger pick up, drop off and odometer in order to facilitate claiming costs from the NDIS

Related Artifacts & Links

Article	https://www.ndis.gov.au/news/4318-delivering-ndis-plan-flexibility-transport-funding-ndis-participants
Passenger Manifest Report
Bookings shown on mobile website
Remove a passenger
Pick up and drop off information
Passenger pickup
Add a passenger
Showing passenger awaiting pickup
Cancel booking
Check out booking