/
Change the sender of the Booking Confirmation email

Change the sender of the Booking Confirmation email

The sender of the booking confirmation emails is the default system email address. This is specified in Sysadmin > Application Settings.

If you wish to have the sender be the vehicle's Primary Contact instead of the default system email address, follow these steps

  1. Go to Sysadmin and click ‘Application settings’ under Account Settings

  2. Find the setting Booking emails come from Primary Contact? in the Bookings group

  3. Set the value to yes or no depending on what you need to do

  4. Click ‘Save’ at the bottom of the page

Changing how the email appears in the recipients inbox

When sending from the default system email address, it is quite common to just enter an email address, such as John.Smith@domain.com

This is perfectly acceptable, however, when the email arrives at the user's inbox it will display this email address, not a nicely formatted name like sender - "John Smith"

If you wish to make the booking confirmation emails have a nicely formatted name in the user's inbox, type the system email address is this manner:

firstname lastname <email@address.com>

To use John as an example, you would enter:

John Smith <john.smith@domain.com>

So, that format is:

firstname [spacelastname [space] [less-than-symbolemail address [greater-than-symbol]

 

  • If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk 

Self Help | Service Desk | Service Desk Help | Knowledge Base | Trouble shooting | Smartrak Portfolios

Related content

PoolCar Booking
PoolCar Booking
Read with this
Change Booking Receipt Email
Change Booking Receipt Email
More like this
Disabling failed booking notifications
Disabling failed booking notifications
More like this
Smartrak Pool Booking - Behind the Scenes
Smartrak Pool Booking - Behind the Scenes
More like this
Transferring Bookings between vehicles
Transferring Bookings between vehicles
More like this
Customising the Calendar Header Fields
Customising the Calendar Header Fields
More like this