Change the sender of the Booking Confirmation email

If you wish to have the sender be the vehicle's Primary Contact instead of the default system email address, follow these steps

1. Go to Sysadmin and click ‘Application settings’ under Account Settings

2. Find the setting Booking emails come from Primary Contact? in the Bookings group

   Open

   

3. Set the value to yes or no depending on what you need to do

4. Click ‘Save’ at the bottom of the page

Changing how the email appears in the recipients inbox

When sending from the default system email address, it is quite common to just enter an email address, such as John.Smith@domain.com

This is perfectly acceptable, however, when the email arrives at the user's inbox it will display this email address, not a nicely formatted name like sender - "John Smith"

If you wish to make the booking confirmation emails have a nicely formatted name in the user's inbox, type the system email address is this manner:

firstname lastname <email@address.com>

To use John as an example, you would enter:

John Smith <john.smith@domain.com>

So, that format is:

firstname [space] lastname [space] [less-than-symbol] email address [greater-than-symbol]

• If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk