PoolCar Onboarding Training Session 1: System Overview Customer Self-help links
Getting Started
Welcome Page
Module 1 - Getting Started - PoolCar General User
Navigation Bar
Module 1 - Getting Started - PoolCar General User
Booking Calendar overview
Module 1 - Getting Started - PoolCar General User
Customising the calendar/booking form
Booking form Custom Fields
Creating Booking Form Custom Fields
Calendar Headers
Customising the Calendar Header Fields
Advanced Search options
Advanced Search Options
ETags
Advanced Search Options
Booking Colours
How to change booking colours
Pool Management
Creating a Pool
PoolCar - Pools - all you need to know
Assigning/unassigning assets to/from pools
Assigning Assets to Pools
Assigning Pool Administrators
Assigning Pool Administrators Using the Pool Management Suite
Adding and archiving bookable Vehicles/Assets
Via Vehicle Register
Vehicle Register - Adding, Archiving & Replacing Vehicles
Via Asset Register
Asset Register - Adding, Archiving or Replacing Vehicles
Via Bulk Vehicle Uploader
PoolCar - Importing/uploading a list of existing vehicles
WA Government FleetCare Robot
FleetCare Telematics Integration with PoolCar
Access Groups https://smartrak.atlassian.net/wiki/spaces/SCP/pages/798884320
Users
Adding Users and Understanding Roles
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2080637158
Non-SSO Adding Users
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/690422286
Elevating SSO User to Sysadmin
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/728793160
System Administrator
Multiple pages refer
Pool Manager
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1926365504
Pool Officer
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1108213765
Bookings
Finding available assets
Module 2 - Bookings - PoolCar General User
create, edit and delete a booking
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2454880257
book on behalf of another driver
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2085945398
add passengers
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2087256100
share a ride
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2482864255
returning early/late
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/798884075
Approval Triggers https://smartrak.atlassian.net/wiki/spaces/SCP/pages/695533984
User Assistance
My Details, My Settings, Update Drivers Licence, Change Password, User Guide, Support/Help, Switch to Mobile site.
Module 1 - Getting Started - PoolCar General User
PoolCar Onboarding Training Session 2: System Configuration
Application Settings https://smartrak.atlassian.net/wiki/spaces/SCP/pages/749240621
Driver licence work around process
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1947828267
Robots https://smartrak.atlassian.net/wiki/spaces/SCP/pages/798884809
PoolCar Onboarding Training Session 3: System Administration
Bookings
Booking search
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2616852537
Who had it?
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2616852537
Checking in/out
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/797508040
In/out board
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1266647118
Cancelled booking search
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2165637169
Registers https://smartrak.atlassian.net/wiki/spaces/SCP/pages/749240367
Adding a document to the Document Register & using in the Welcome Page
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1489698831
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1489764409
Security & Permissions - Audit Trail https://smartrak.atlassian.net/wiki/spaces/SCP/pages/3142975507
Reports https://smartrak.atlassian.net/wiki/spaces/SCP/pages/742948970
Webservices/API https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2573303809
Uploaders https://smartrak.atlassian.net/wiki/spaces/SCP/pages/749174867
System Data https://smartrak.atlassian.net/wiki/spaces/SCP/pages/749240621
Welcome Page Ts & Cs
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2154954784
Customising email and page templates ahead of going live https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2827255889
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1036550359
Pre Go Live Check
Things to do before going live with PoolCar
Help and support
Basic Troubleshooting - Driver cannot see specific asset in booking calendar
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/616530290
Other troubleshooting articles
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/616006308
Customer Self-help PoolCar main page
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/574521351
Service desk - how do I create a request
https://smartrak.atlassian.net/wiki/spaces/SCP/pages/10551306
Smartrak Academy *For access, please raise a ticket in the Smartrak service desk https://smartrak.atlassian.net/servicedesk/customer/portal/3
The training sessions were recorded and added into the Smartrak Academy, our Learning Management System (LMS). Please see these videos which cover the following:
Logging in
Available courses
Group Management
Here is a quick user guide on accessing content via the Smartrak Academy:
https://youtu.be/gUENlFeWvX0
Here is the user guide for Group Leaders in the Smartrk Academy
https://youtu.be/8ntM62h-FqE
