PoolCar Set-up and Onboarding Training Follow-up Links
Congratulations! You’ve completed your PoolCar Onboarding & set-up training.
The Sysadmin Main Menu is where we spent a lot of time getting to know the system and configuring the settings for PoolCar.
The links below are based on the set-up/training sessions that were completed via Teams calls.
- 1 General PoolCar self-help link - PoolCar Booking
- 2 KeyMaster Installation, Set-up and Configuration - Welcome to KeyMaster
- 3 PoolCar Onboarding Training Session 1: System Overview
- 4 PoolCar Onboarding Training Session 2: System Configuration
- 4.1 Application Settings
- 4.2 Robots
- 5 PoolCar Onboarding Training Session 3: System Administration
- 6 Testing Scenarios (UAT Testing)
- 7 Pre Go Live Check
- 8 Help and support
- 9 Smartrak Academy
General PoolCar self-help link - PoolCar Booking
KeyMaster Installation, Set-up and Configuration - Welcome to KeyMaster
PoolCar Onboarding Training Session 1: System Overview | Customer Self-help links |
Getting Started |
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Welcome Page | Module 1 - Getting Started - PoolCar User Guide - General User |
Navigation Bar | Module 1 - Getting Started - PoolCar User Guide - General User |
Booking Calendar overview | Module 1 - Getting Started - PoolCar User Guide - General User |
Customising the calendar/booking form |
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Booking form Custom Fields | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2149417100 |
Calendar Headers | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2123858066 |
Advanced Search options | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1505788167 |
ETags | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1505788167 |
Booking Colours | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/690260361 |
Pool Management |
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Creating a Pool | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2168914166 |
Assigning/unassigning assets to/from pools | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1054113844 |
Assigning Pool Administrators | Assigning Pool Administrators Using the Pool Management Suite |
Adding and archiving bookable Vehicles/Assets |
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Via Vehicle Register | |
Via Asset Register | |
Via Bulk Vehicle Uploader | |
WA Government FleetCare Robot | |
Access Groups | |
Users |
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Adding Users and Understanding Roles | |
Non-SSO Adding Users | Adding new users to PoolCar - Non Single Sign On (SSO) Users. . |
Elevating SSO User to Sysadmin | |
System Administrator - Multiple pages refer | |
Pool Manager | |
Pool Officer | |
Bookings |
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Finding available assets | Module 2 - Bookings - PoolCar User Guide - General User |
Automatic Vehicle Allocation | |
create, edit and delete a booking | |
book on behalf of another driver | Creating and Cancelling Bookings in PoolCar - who can do it? |
add passengers | |
share a ride | |
returning early/late | |
Approval Triggers | |
User Assistance |
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My Details, My Settings, Update Drivers Licence, Change Password, User Guide, Support/Help, Switch to Mobile site. | Module 1 - Getting Started - PoolCar User Guide - General User |
PoolCar Onboarding Training Session 2: System Configuration |
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Application Settings | |
Driver licence alternative process | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1947828267 |
Robots | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/798884809 |
PoolCar Onboarding Training Session 3: System Administration |
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Bookings |
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Booking search | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2616852537 |
Who had it? | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2616852537 |
Checking in/out | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/797508040 |
In/out board | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1266647118 |
Cancelled booking search | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/2165637169 |
Registers | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/749240367 |
Adding a document to the Document Register & using in the Welcome Page | Uploading Documents to the Document Register Adding Documents from the Document Register to emails and pages in PoolCar |
Penalties | |
Security & Permissions - Audit Trail | |
Reports | |
Webservices/API | |
Uploaders | |
System Data | |
Welcome Page Ts & Cs | |
Customising email and page templates ahead of going live | List of Email & Page Templates https://smartrak.atlassian.net/wiki/spaces/SCP/pages/1036550359 |
Testing Scenarios (UAT Testing) |
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Testing scenarios for Keymaster | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/3143499777 |
Testing scenarios for SSO | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/3143204878 |
Testing scenarios for PoolCar | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/3363733506 |
Pre Go Live Check |
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Things to do before going live with PoolCar |
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Help and support |
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Basic Troubleshooting - Driver cannot see specific asset in booking calendar | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/616530290 |
Other troubleshooting articles | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/616006308 |
Customer Self-help PoolCar main page | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/574521351 |
Service desk - how do I create a request | https://smartrak.atlassian.net/wiki/spaces/SCP/pages/10551306 |
Smartrak Academy | *For access, please raise a ticket in the Smartrak service desk https://smartrak.atlassian.net/servicedesk/customer/portal/3 |
The training sessions were recorded and added into the Smartrak Academy, our Learning Management System (LMS). Please see these videos which cover the following:
| Here is a quick user guide on accessing content via the Smartrak Academy: Here is the user guide for Group Leaders in the Smartrk Academy |