Campus Admin has no cars assigned

Background

The Campus Admin role (sometimes also called the Site Admin) is not directly assigned cars to manage. Enter the Vehicle Register. Each vehicle in the vehicle register has spots for up to 4 custodians. Any person entered as either Primary contact, Secondary contact or 'Admin 3' or 'Admin 4' is assigned as a Campus Admin for that car upon clicking the Save button.

The linkage happens on the Email address field. This is important - the email address entered by the SysAdmin in either of these 4 custodian spots is matched against the email address the user specifies on the initial Welcome page. The match is case insensitive, meaning at upper or lower case doesn't matter. BUT, the email address must match otherwise. Even a slight typo can cause the match to fail

Taking a user out of one of the four custodian spots removes Campus Admin rights for that car. So if you see this image, where it says there are no cars allocated, here's what to do

Open

How to

1. Go to Sysadmin > Vehicle Register

2. Edit the vehicle which the user in question should be a Campus Admin for

3. Ensure that their name, especially email address, is listed in one of the four custodian spots

4. Click the Save button.

5. Ensure the user has the Campus Admin role in Manage Users

Important - if the user has previously logged in to PoolCar, the user should now see that car on the Campus Admin page
If the user has never logged in before, the user will need to sign in and complete the Welcome page before they can see the car(s)

• If you are unable to find an answer to your question in here please log a support request via the Smartrak Service Desk