Title: Service Desk  
Owner: Jacqueline La Grand
Creator: Lisa Tubb 10 Oct, 2019
Last Changed by: Sarah Masefield 25 Oct, 2023
Tiny Link: (useful for email) https://smartrak.atlassian.net/wiki/x/IgGHIQ
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Self Help (183)
    Page: Access Groups
    Page: Accessing the KeyMaster from your Computer.
    Page: Adding a New Location to Keyless Admin
    Page: Adding Documents from the Document Register to emails and pages in PoolCar
    Page: Adding new users to PoolCar - Non Single Sign On (SSO) Users.
    Page: Adding support for other fuel card formats
    Page: Advanced Search Options
    Page: Approval Triggers
    Page: Archived - Accessing Service Desk and Self Help
    Page: Asset Register - Adding, Archiving or Replacing Vehicles
    Page: Assigning Assets to Pools
    Page: Assigning Pool Administrators Using the Pool Management Suite
    Page: Auto-reallocation of Bookings
    Page: Automatic Cancellation of 'No Show' Bookings
    Page: Booking Overview on the booking form
    Page: Bulk Import Bookings
    Page: Bulk Import Fleet Assets to PoolCar
    Page: Calculating Charges For Vehicle Usage
    Page: Change Booking Receipt Email
    Page: Change Infringement Notice Email
    Page: Change Licence/Registration Plates in PoolCar
    Page: Changing my password
    Page: Check In Prompt - Cleaning
    Page: Check In Prompt - Damage or Issues
    Page: Check In Prompt - Ending Odometer
    Page: Check In Prompt - Fuel
    Page: Check In Prompt - Nights Home Garaged
    Page: Check In Prompt - Parking Location
    Page: Check In Prompt - Private Use Percentage
    Page: Check In/Out
    Page: Check Out Prompt - Valid Driver Licence
    Page: Checking Overspeed Events
    Page: Cost Centres and Project Codes
    Page: Creating a User Account on the Rolln Dashboard
    Page: Creating Booking Form Custom Fields
    Page: Creating, Assigning & Managing Groups
    Page: Customising the Calendar Header Fields
    Page: Daily Usage Report
    Page: Device Health Report
    Page: Displaying Custom Fields on the Booking Calendar
    Page: Driver Based Reporting - Duplicate Users/Persons
    Page: Driver cannot see a specific asset in the booking calendar
    Page: Driver Licence Verification
    Page: Driver Trip Report **NEW**
    Page: Elevating User to System Admin role & Removing Sysadmin role access - Single Sign On (SSO) Users
    Page: Email & Page Template Placeholders
    Page: Fleet Servicing - Maintenance
    Page: Fleet Servicing - Management
    Page: Fleet Servicing - RUC
    Page: Fleet Servicing - Services
    Page: Fleet Servicing Alerts & Reports
    Page: Fleet Utilisation Report
    Page: Fringe Benefit Tax (FBT) Report
    Page: Fuel Integration and Reporting
    Page: Fuel Usage Exception Report
    Page: Fuel Usage Report
    Page: Garmin InReach 66i
    Page: Garmin InReach SE+
    Page: General Ledger Journals (optional addition to PoolCar)
    Page: Geofence Alerting - creation and management
    Page: Getting Started
    Page: Health & Safety Devices
    Page: Home Campus - Adding and Viewing
    Page: How do I access additional map functions (Right Click Menu)?
    Page: How do I add a comment on my Service Desk request?
    Page: How do I add a new tracked vehicle into Smartrak Pool Booking?
    Page: How do I add a new untracked (virtual) vehicle into Pool Booking?
    Page: How do I add an existing service to a vehicle?
    Page: How do I assign a location (base geofence) to a vehicle in Pool Booking?
    Page: How do I assign Permission to Users?
    Page: How do I assign Resources By Groups?
    Page: How do I attach a file to a Service Desk ticket?
    Page: How do I change a device name (not AVL)?
    Page: How do I change between base map, aerial view and speed zones?
    Page: How do I Check Out/Check In from a mobile device?
    Page: How do I create a new recipient for Fleet Servicing Alerts
    Page: How do I create a new service?
    Page: How do I create a request?
    Page: How do I deal with Emergency Alerts?
    Page: How do I dispatch a location to a Garmin?
    Page: How do I edit/delete a booking?
    Page: How do I manage Locations in Pool Booking?
    Page: How do I manage User Accounts?
    Page: How do I mark a service as completed
    Page: How do I place an order with Smartrak
    Page: How do I remove a service from a vehicle?
    Page: How do I replace a vehicle in Pool Booking and Transferring Existing Bookings to Another Vehicle?
    Page: How do I run a Status Inconsistency Report?
    Page: How do I search for previous/closed service desk tickets that I have raised?
    Page: How do I update vehicle details (name, etc.)?
    Page: How do I upload Garmin Stops?
    Page: How do I use Overspeed Reporting?
    Page: How to Access KeyMaster's Setup Menu
    Page: How to activate and update a hubo for a new resource
    Page: How to change booking colours
    Page: How to claim off-road RUC (RUCOR) via Smartrak Fleet Servicing
    Page: How to create and manage SMS and Email Alerts
    Page: How to disable High Impact and Rollover for maintenance work
    Page: How to Edit a Scheduled Report
    Page: How to edit a Service
    Page: How to edit the Welcome Page T&C's
    Page: How to enter and update Driver Details
    Page: How to group assets by colour (Filter categories)
    Page: How to power cycle my KeyMaster cabinet
    Page: How to Replace the Hubodometer via Fleet Servicing
    Page: How to Search for a Driver *legacy
    Page: How to set System Messages
    Page: How to SUDO in to a users account
    Page: How to update A Vehicle Odometer (and Hubo) in Admin
    Page: How to update Hubo/Odometer and Hour Clock readings
    Page: How to view Service History in Fleet Servicing
    Page: Hudo / Odo & Hour Clock
    Page: Internal Charging Report
    Page: KeyMaster - PoolCar Administrator User Guide
    Page: KeyMaster - PoolCar Driver User Guide
    Page: Knowledge Base
    Page: Late Return Alerts
    Page: Lease Snapshot Report
    Page: Limiting how far into the future recurring bookings can be made (Max days of booking)
    Page: Log Book Report
    Page: Logging into the Smartrak App site
    Page: Map Asset Export
    Page: My key cabinet allows staff access cards, how do I use it?
    Page: NEW - iButton Migration Process (for use with NEW - Driver Based Reporting)
    Page: News, Releases & Outages
    Page: Organisations in Service Desk
    Page: Overview of Smartrak App Site Home Screen
    Page: Personal Locator
    Page: Personal Locator Mini
    Page: Pool Utilisation Reports
    Page: PoolCar - Pools - all you need to know
    Page: PoolCar App User Guide
    Page: PoolCar Booking
    Page: PoolCar Booking Updater - Automated Geofence Check Out/In
    Page: PoolCar Kiosk Mode
    Page: PoolCar Password Reset / User Can't Login (Non-SSO)
    Page: Priming a vehicle
    Page: Priority Claims
    Page: Reallocation and Damage/Incident Settings & Alerts
    Page: REMOVED - How to view property owners (NZ only)
    Page: Reporting on off-road RUC (RUCOR) Claim
    Page: Resource Information
    Page: Restricting access to assets based on accreditation requirements
    Page: Robots
    Page: RUC
    Page: Saving a Screen Print to My Request
    Page: Saving an RFID card to your driver profile
    Page: Service Desk Status Definitions
    Page: Service Portal Password Reset
    Page: Services
    Page: Shout TW / Shout 3G
    Page: Smartrak Admin
    Page: Smartrak Alerting Overview
    Page: Smartrak App - Map User
    Page: Smartrak Fleet Servicing
    Page: Smartrak Fleet Servicing & Pool Booking Link
    Page: Smartrak Map Troubleshooting
    Page: Smartrak Mobile Pool Booking
    Page: Smartrak Non-Powered Asset Tracking User Guides
    Page: Smartrak OBD II User Guide
    Page: Smartrak Pool Booking Admin
    Page: Smartrak Pool Booking Admin Overview
    Page: Smartrak Pool Booking Approvals
    Page: Smartrak Pool Booking User
    Page: Smartrak Proof of Activity User Guide
    Page: Transfer Registration Plates to Another Vehicle
    Page: Transferring Bookings between vehicles
    Page: Trip Report
    Page: Turn off drivers licence details and retain driver records
    Page: Uploading Documents to the Document Register
    Page: Uploading Toll Statements
    Page: URGENT: Mains power lost at KeyMaster unit 'XXXXXX'
    Page: Useful Terms & Relationships
    Page: Using PoolCar to Manage Vehicle Compliance and Servicing
    Page: Vehicle Attributes
    Page: Vehicle Details Report & Groups Reporting
    Page: Vehicle Emissions Report (NEW)
    Page: Vehicle is out of action - damage/accident, maintenance
    Page: Vehicle Register - Adding, Archiving & Replacing Vehicles
    Page: Vehicle Utilisation Report
    Home page: Welcome to Smartrak's Customer Self Help
    Page: What does "Forced onroad due to large odometer increase" mean in Activity Report
    Page: What does a Battery Low alert mean?
Hierarchy
Children (9)
    Page: Service Desk Status Definitions
    Page: Changing my password
    Page: Organisations in Service Desk
    Page: How do I create a order for Mobility (PoolCar, Keymaster, Keyless)?
    Page: Saving a Screen Print to My Request
    Page: How do I search for previous/closed service desk tickets that I have raised?
    Page: How do I attach a file to a Service Desk ticket?
    Page: Service Portal Password Reset
    Page: Setting up your Support Portal access
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