PoolCar Booking

IMPORTANT - These Self-Help articles are for PoolCar Booking. If you use Smartrak Pool Booking, please visit these pages - Pool Booking Admin / Pool Booking User

If you are unsure which system you use, you can raise a ticket in the Service Desk

Or you can search the PoolCar Booking pages here

Overview and Useful Terms	Bookings	Registers	Security & Permissions	Pool Management	Reports	Account Settings, System Data & Utilities	Uploaders, Email & Page templates	Troubleshooting	KeyMaster	Keyless Entry

Trip Planning What's the difference between Pools and Campuses - do I need to use both? Active Vehicle Count Creating Booking Form Custom Fields Displaying Custom Fields on the Booking Calendar How do I delegate my PoolCar emails to my 2IC? Installation Instructions for Internal Hosting PoolCar App User Guide Sign In Page Link Not Correct PoolCar SysAdmin Menu Booking Overview on the booking form	NEW for Users Battery Range for ZLEVs in PoolCar Creating and Cancelling Bookings in PoolCar - who can do it? How to create a booking in PoolCar Making a vehicle unavailable for a period of time PoolCar Mobile Website How do I Check Out/Check In from a mobile device? Late Return Alerts Adding a Passenger to a Booking in PoolCar Automatic Cancellation of 'No Show' Bookings Bulk Import Bookings Check In/Out Can't access New Bookings page The booking I made did not go into my outlook calendar Vehicle is out of action - damage/accident, maintenance Auto-reallocation of Bookings Advanced Search Options Transferring Bookings between vehicles PoolCar - Carpark Management PoolCar Cancelled Booking Search Part of a kit - Linking associated assets/additional vehicles to a parent vehicle in PoolCar How to set up booking reminder emails Searching Bookings in PoolCar	PoolCar - Importing/uploading a list of existing vehicles Vehicle Register - Adding, Archiving & Replacing Vehicles Asset Register - Adding, Archiving or Replacing Vehicles Vehicle Register v Asset Register v Bulk Vehicle/Asset Upload Changing a Vehicle's Campus Changing a Vehicle's Campus / Location / Department Using and Changing the Display Sequence on the Vehicle Register Driver Register - PoolCar Recall Register Serviceability Register Uploading Documents to the Document Register Lease Register Infringement Register Using PoolCar to Manage Vehicle Compliance and Servicing Incident Register - reporting Damage/Incidents in PoolCar	PoolCar User Levels/Roles - who can do what? PoolCar Password Reset / User Can't Login (Non-SSO) Adding new users to PoolCar - Non Single Sign On (SSO) Users. Elevating User to System Admin role - Single Sign On (SSO) Users A Driver licence is not verified yet the user can still make bookings Approval Triggers Priority Claims Restricting access to assets based on accreditation requirements Assigning vehicles to a Campus Admin Changing PoolCar URLs from http:/ to https:/ List of PoolCar Web Services / APIs	PoolCar - Pools - all you need to know Assigning Assets to Pools Assigning Pool Administrators Using the Pool Management Suite Access Groups Adding support for other fuel card formats Amending incorrect odometer readings Bulk Import Fleet Assets to PoolCar Calculating Charges For Vehicle Usage Campus Administration vs Pool Management Cost Centres and Project Codes Driver Licence Hierarchy (Australia) Driver Licence Hierarchy (New Zealand) Driver Licence Verification In/Out Board Home Campus - Adding and Viewing	Expenses By Registration Number Report Fringe Benefit Tax (FBT) Report Fuel Consumption Report Internal Charging Report Lease Snapshot Report Log Book Report Pool Utilisation Reports Vehicle Utilisation Report General Ledger Journals (optional addition to PoolCar) PoolCar Driver-based Solutions (with Smartrak Telematics)	NEW for Sysadmins Battery Range for ZLEVs in PoolCar Robots Workflow for transferring registration plates from one vehicle to another Change the sender of the Booking Confirmation email Limiting how far into the future recurring bookings can be made (Max days of booking) How to change booking colours How do I provide multiple documents on Welcome Page How to edit the Support / Help page How to edit the Welcome Page T&C's Change Licence/Registration Plates in PoolCar Transfer Registration Plates to Another Vehicle Adding Custom Fields to PoolCar Booking Confirmation Emails Change Email Domain Name How to set System Messages Custom title for entries on the Check Out/In page Reallocation and Damage/Incident Settings & Alerts Adding Documents from the Document Register to emails and pages in PoolCar Turn off drivers licence details and retain driver records FleetCare Telematics Integration with PoolCar Customising the Calendar Header Fields Adding Custom Fields in Booking Emails Uploading your Logo into PoolCar How to update your driver licence details in PoolCar PoolCar Set-up and Onboarding Training Follow-up Links	Email & Page Template Placeholders Uploading Toll Statements Change Booking Receipt Email Change Infringement Notice Email Change Welcome Email Wording Change Servicing Reminder Email Change Serviceability Check Reminder Email Bulk Import Places Uploaders - Driver Agreement Form	Driver cannot see a specific asset in the booking calendar Emails not being received Booking not cancelled by no-show robot Max Recurring Date limit being ignored My email is listed as a vehicle contact but I don't see the vehicle under Campus Admin When editing a user account I can't see the check boxes for Sysadmin I can't select a return time on the booking form System message is being truncated Campus Admin has no cars assigned Duplicate Regos on the Key Map in PoolCar Unlock User Account Booking form is Read-only Incorrect details on Summary of Calendar invite attached to booking confirmation email	KeyMaster - Installation & Setup KeyMaster User Guides KeyMaster - Frequently Asked Questions KeyMaster Cabinet V3 UPS Replacement and power check KeyMaster Smartrak Pool Booking (not PoolCar)	Adding a New Location to Keyless Admin Adding a New Vehicle to Keyless Admin Create a New Master Card for Keyless Entry Access Driver has accidentally locked themselves out Driver’s booking was cancelled but they already have the car out Priming a vehicle Remotely Unlock or Lock Keyless-Equipped Vehicle Troubleshooting - Driver has valid booking but car won’t open to RFID swipe Understanding the Keyless unit modes View the Keyless Device's Event Logs Keyless Troubleshooting Workflow - Departing Keyless Troubleshooting Workflow - Returning Creating a User Account on the Rolln Dashboard Saving an RFID card to your driver profile

Overview and Useful Terms

Bookings

Registers

Security & Permissions

Pool Management

Reports

Account Settings, System Data & Utilities

Uploaders, Email & Page templates

Troubleshooting

KeyMaster

Keyless Entry