/
Self Help Full Contents
Self Help Full Contents
- Lisa Tubb (Unlicensed)
- Sarah Masefield
Owned by Lisa Tubb (Unlicensed)
- Knowledge Base
- Smartrak AVL - how often common events are generated
- How are Posted (Real) Road Speed overspeed events generated
- GPS vs odometer mileage
- NZ 110km/h Speed Limit Upgrade
- Smartrak BAU interaction
- Timed Relay / Timed Power-Off Harness
- How are overspeed events generated from the AVL (not real road overspeed)
- How Idle is Calculated
- Service Desk
- Service Desk Status Definitions
- Changing my password
- Organisations in Service Desk
- How do I create a order for Mobility (PoolCar, Keymaster, Keyless)?
- How do I create a request?
- Saving a Screen Print to My Request
- How do I search for previous/closed service desk tickets that I have raised?
- How do I attach a file to a Service Desk ticket?
- Service Portal Password Reset
- Setting up your Support Portal access
- Health & Safety
- PoolCar Booking
- Overview and Useful Terms
- Trip Planning
- Active Vehicle Count
- Displaying Custom Fields on the Booking Calendar
- How do I delegate my PoolCar emails to my 2IC?
- Installation Instructions for Internal Hosting
- PoolCar App User Guide
- Sign In Page Link Not Correct
- PoolCar SysAdmin Menu
- Booking Overview on the booking form
- PoolCar Set-up and Onboarding Training Follow-up Links
- PoolCar Support for Multiple Timezones
- Welcome to KeyMaster
- KeyMaster - Installation & Setup
- KeyMaster Cabinet Quick Start Guide
- How to Set up Teltonika Modem for KeyMaster
- Downloadable installation and setup manual
- Mounting and Power-Data Connection guide
- Tips on introducing KeyMaster to staff
- Fitting the handle to the main door
- KeyMaster Required Network Permissions
- Safety Notices
- KeyMaster v2 - Mounting & Power / Data Connection Guide
- KeyMaster 3G/4G Connectivity
- KeyMaster User Guides
- KeyMaster - PoolCar Driver User Guide
- KeyMaster - PoolCar Administrator User Guide
- KeyMaster Check Out/In Prompts Examples
- Check Out Prompt - Valid Driver Licence
- Check In Prompt - Cleaning
- Check In Prompt - Damage or Issues
- Check In Prompt - Ending Odometer
- Check In Prompt - Fuel
- Check In Prompt - Nights Home Garaged
- Check In Prompt - Parking Location
- Check In Prompt - Private Use Percentage
- Check In Prompt - Starting Odometer
- Reporting on Prompt Answers
- KeyMaster - Frequently Asked Questions
- Accessing the KeyMaster from your Computer.
- Can I use cabinets in one part my organisation without affecting other offices?
- Help - I've forgotten my KeyMaster pin!
- How do I use the new Employee ID feature for recurring bookings?
- How do the KeyMaster cabinets talk to the PoolCar application?
- How do I package a KeyMaster cabinet to return to base for repair?
- How do I move a key to a different slot?
- How do I run a Status Inconsistency Report?
- How to power cycle my KeyMaster cabinet
- How to replace a lost or broken RFID tag
- Key status shows OUT but the key is still inside the cabinet
- Message says that it is too early to collect keys
- My key cabinet allows staff access cards, how do I use it?
- Permanently removing a temporarily removed key
- Swapping out an old Keymaster for a new Keymaster
- URGENT: Mains power lost at KeyMaster unit 'XXXXXX'
- How to replace the Keymaster rfid reader
- KeyMaster Maintenance & Servicing
- KeyMaster Warranty Information
- Draft - Replacing the Head Unit
- Draft - Disconnecting Key Unit/s from Head Unit
- KeyMaster Cabinet V3 UPS Replacement and power check
- KeyMaster Smartrak Pool Booking (not PoolCar)
- Testing Scenarios for KeyMaster
- KeyMaster - Installation & Setup
- Registers
- PoolCar - Importing/uploading a list of existing vehicles
- Vehicle Register - Adding, Archiving & Replacing Vehicles
- Asset Register - Adding, Archiving or Replacing Vehicles
- Vehicle Register v Asset Register v Bulk Vehicle/Asset Upload
- Changing a Vehicle's Campus
- Changing a Vehicle's Campus / Location / Department
- Using and Changing the Display Sequence on the Vehicle Register
- Driver Register - PoolCar
- Recall Register
- Serviceability Register
- Uploading Documents to the Document Register
- Lease Register
- Infringement Register
- Using PoolCar to Manage Vehicle Compliance and Servicing
- Incident Register - reporting Damage/Incidents in PoolCar
- Security & Permissions
- PoolCar User Levels/Roles - who can do what?
- PoolCar Password Reset / User Can't Login (Non-SSO)
- Adding new users to PoolCar - Non Single Sign On (SSO) Users.
- Elevating User to System Admin role & Removing Sysadmin role access - Single Sign On (SSO) Users
- A Driver licence is not verified yet the user can still make bookings
- Approval Triggers
- Priority Claims
- Restricting access to assets based on Accreditation Requirements
- Assigning vehicles to a Campus Admin
- Changing PoolCar URLs from http:/ to https:/
- List of PoolCar Web Services / APIs
- Testing Scenarios for SSO Customers
- PoolCar Audit Trail
- Bookings
- *NEW for Users* Battery Range for ZLEVs in PoolCar
- Creating and Cancelling Bookings in PoolCar - who can do it?
- How to create a booking in PoolCar
- Making a vehicle unavailable for a period of time
- PoolCar Mobile Website
- How do I Check Out/Check In from a mobile device?
- Late Return Alerts
- Adding a Passenger to a Booking in PoolCar
- Automatic Cancellation of 'No Show' Bookings
- Bulk Import Bookings
- Check In/Out
- Can't access New Bookings page
- The booking I made did not go into my outlook calendar
- Vehicle is out of action - damage/accident, maintenance
- Auto-reallocation of Bookings
- Advanced Search Options
- Transferring Bookings between vehicles
- PoolCar - Carpark Management
- PoolCar Cancelled Booking Search
- Part of a kit - Linking associated assets/additional vehicles to a parent vehicle in PoolCar
- How to set up booking reminder emails
- Searching Bookings in PoolCar
- Pool Management
- PoolCar - Pools - all you need to know
- Assigning Assets to Pools
- Assigning Pool Administrators Using the Pool Management Suite
- Access Groups
- What's the difference between Pools and Campuses - do I need to use both?
- Adding support for other fuel card formats
- Amending incorrect odometer readings
- Bulk Import Fleet Assets to PoolCar
- Calculating Charges For Vehicle Usage
- Campus Administration vs Pool Management
- Cost Centres and Project Codes
- Driver Licence Hierarchy (Australia)
- Driver Licence Hierarchy (New Zealand)
- Driver Licence Verification
- In/Out Board
- Home Campus - Adding and Viewing
- PoolCar Reports
- Downloading Upcoming Bookings from PoolCar
- Expenses By Registration Number Report
- Fringe Benefit Tax (FBT) Report
- Fuel Consumption Report
- Internal Charging Report
- Lease Snapshot Report
- Log Book Report
- Pool Utilisation Reports
- Vehicle Utilisation Report
- General Ledger Journals (optional addition to PoolCar)
- PoolCar Driver-based Solutions (with Smartrak Telematics)
- Uploaders, Email & Page templates
- List of Email & Page Templates
- Email & Page Template Placeholders
- Uploading Toll Statements
- Change Booking Receipt Email
- Change Infringement Notice Email
- Change Welcome Email Wording
- Change Servicing Reminder Email
- Change Serviceability Check Reminder Email
- Bulk Import Places
- Uploaders - Driver Agreement Form
- Account Settings, System Data & Utilities
- *NEW for Sysadmins* Battery Range for ZLEVs in PoolCar
- Robots
- Workflow for transferring registration plates from one vehicle to another
- Change the sender of the Booking Confirmation email
- Limiting how far into the future recurring bookings can be made (Max days of booking)
- How to change booking colours
- How do I provide multiple documents on Welcome Page
- How to edit the Support / Help page
- How to edit the Welcome Page T&C's
- Change Licence/Registration Plates in PoolCar
- Transfer Registration Plates to Another Vehicle
- Creating Booking Form Custom Fields
- Adding Custom Fields to PoolCar Booking Confirmation Emails
- Change Email Domain Name
- How to set System Messages
- Custom title for entries on the Check Out/In page
- Reallocation and Damage/Incident Settings & Alerts
- Adding Documents from the Document Register to emails and pages in PoolCar
- Turn off drivers licence details and retain driver records
- FleetCare Telematics Integration with PoolCar
- Customising the Calendar Header Fields
- Adding Custom Fields in Booking Emails
- Uploading your Logo into PoolCar
- How to update your driver licence details in PoolCar
- Disabling failed booking notifications
- Troubleshooting
- Driver cannot see a specific asset in the booking calendar
- Emails not being received
- Booking not cancelled by no-show robot
- Max Recurring Date limit being ignored
- My email is listed as a vehicle contact but I don't see the vehicle under Campus Admin
- When editing a user account I can't see the check boxes for Sysadmin
- I can't select a return time on the booking form
- System message is being truncated
- Campus Admin has no cars assigned
- Duplicate Regos on the Key Map in PoolCar
- Unlock User Account
- Booking form is Read-only
- Incorrect details on Summary of Calendar invite attached to booking confirmation email
- 3G Keyless Entry
- Adding a New Location to Keyless Admin
- Adding a New Vehicle to Keyless Admin
- Create a New Master Card for Keyless Entry Access
- Driver has accidentally locked themselves out
- Driverās booking was cancelled but they already have the car out
- Priming a vehicle
- Remotely Unlock or Lock Keyless-Equipped Vehicle
- Troubleshooting - Driver has valid booking but car wonāt open to RFID swipe
- Understanding the Keyless unit modes
- View the Keyless Device's Event Logs
- Keyless Troubleshooting Workflow - Departing
- Keyless Troubleshooting Workflow - Returning
- Creating a User Account on the Rolln Dashboard
- Saving an RFID card to your driver profile
- PoolCar Video Tutorials
- Migrating to Azure
- 4G Keyless Entry and PoolCar
- Overview and Useful Terms
- Getting Started
- Smartrak Pool Booking User
- Smartrak Fleet Servicing
- Smartrak App - Map User
- Smartrak Map Troubleshooting
- Map Tours & Overview
- **UPDATED** Smartrak Dashboard - User Guide
- **New** Smartrak Insights - User & System Information
- Smartrak Proof of Activity User Guide
- How to view a location on Google Streetview
- How to Search for a Driver *legacy
- Smartrak OBD II User Guide
- Smartrak iButton/Buzzer Driver Guide
- Smartrak Garmin DriveAssist/DriveSmart User Guide
- Archived - Smartrak Tilt Switch (Man-down) Pendant User Guide
- What do the Map icons mean?
- Overview of Smartrak App Site Home Screen
- Logging into the Smartrak App site
- How do I change between base map, aerial view and speed zones?
- Smartrak Non-Powered Asset Tracking User Guides
- REINSTATED - How to view property owners (NZ only)
- Map Features & Customising your Map
- How to create a Geofence
- Smartrak Insights - Enabling 'Availability' Feature on Geofence
- *New* Geofence Class feature enhancement
- How to Create a Map Tag
- How to add additional points of interest on the map (GIS Import)
- How to switch between Name/Rego/Driver name displayed on Map
- How to turn on/off Map Layers
- How to edit & redraw a Geofence
- How to view a Geofence
- EVRoam Map layer
- 5 lesser known map features
- Dealing with Alerts
- Additional Features & Historical Information
- Smartrak Reporting
- Smartrak Reporting Overview
- Activity Report
- Daily Usage Report
- Device Health Report
- Driver-Based Reporting **UPDATED**
- People / Identifications etc - what does it all mean?
- How Driver-Based Reporting Works **New**
- Matrix of Driver Reports & Identification
- Smartrak Identify App - Driver User Guide
- Smartrak Identify App - Admin User Guide
- Smartrak Assigned Drivers
- Driver Based Reporting - Duplicate Users/Persons
- Driver Trip Report **NEW**
- Driver Overspeed Severity Report **UPDATED**
- Driver Overspeed Period Report **UPDATED**
- Fleet Utilisation Report
- Fuel Integration and Reporting
- Location Report - where are my assets right now?
- Overnight Usage Report
- How do I use Overspeed Reporting?
- Trip Report
- Vehicle Behaviour Report
- Vehicle Score Report
- Geofence Report
- Trips out of Geofence Report
- Oops, something broke! error message - cause and fix
- Booking Utilisation Report - Smartrak Pool Booking
- How to run a Standard Report
- How to Schedule a Standard Report
- How to Edit a Scheduled Report
- Smartrak Pool Booking Admin
- Smartrak Pool Booking Approvals
- New, Transferring & Removing Vehicles
- How do I add a new tracked vehicle into Smartrak Pool Booking?
- Pool Booking - Associating Plant to Resource
- How do I change an Existing SMA-xxxx to New Vehicle?
- How do I add a new untracked (virtual) vehicle into Pool Booking?
- How do I replace a vehicle in Pool Booking and Transferring Existing Bookings to Another Vehicle?
- How do I remove Vehicles from Pool Booking?
- Location, Cost Centre, Categories & Reasons for Travel
- Smartrak Pool Booking Admin Overview
- Reporting & Mile Manager
- Smartrak Admin
- Smartrak Admin Overview and Useful Terms
- Managing Users and Permissions
- Managing Resources & their details
- Smartrak Admin Cost Centres *NEW*
- How to update A Vehicle Odometer (and Hubo) in Admin
- How do I update vehicle details (name, etc.)?
- Resource Information
- How to setup iButtons for Driver ID
- How do I change a device name (not AVL)?
- How to activate and update a hubo for a new resource
- How do I add a photo of my vehicle
- How do I change the driver details in the info box?
- How do I update the Notes section for my vehicles?
- How to edit an iButton for driver ID
- NEW - iButton Migration Process (for use with NEW - Driver Based Reporting)
- Vehicle Attributes
- How to group assets by colour (Filter categories)
- How to log a Deinstalled Resource to change the status on the map
- Admin Reports
- Vehicle Details Report & Groups Reporting
- Odometer/Hubodometer/Hour at Time
- Booking Report
- Company's Resources (all your tracked resources)
- Company's Users
- Drivers Licence (Pool Booking)
- Reports By UserĀ - View Users Scheduled Reports
- Map Asset Export
- Vehicle Emissions Report (NEW)
- Meter Reading Updates Report
- Garmin Management
- Orders & Returns
- Smartrak Alerting Overview
- Smartrak Fleet & Asset Onboarding Training Follow up Links
- Archive
- Archived - *Built in navigation tour
- Archived - Accessing Service Desk and Self Help
- Archived - *Reporting - which report shows what
- Archived - Outage Notifications
- Archived - RMA Form Download
- Archived - How do I set up a scheduled report?
- Archived - Troubleshooting browser issues
- Archived - Raising an order with Smartrak
- Archived - 9. Reporting on Groups
- Archived - Vehicle Behaviour Report
- Archived - Change Serviceability Check Reminder Email
Related content
PoolCar Booking
PoolCar Booking
Read with this
Self Help Quick Start Card
Self Help Quick Start Card
More like this
High Impact and Rollover Alert Feature
High Impact and Rollover Alert Feature
Read with this
Smartrak Admin
Smartrak Admin
Read with this